Terms of service

Last Updated: August 2026

Welcome to Pocket Dial. These Terms of Use govern your access to and use of our website, products and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

Pocket Dial is an online retailer specialising in premium, made-to-order phone cases and accessories.

Throughout these Terms, "Pocket Dial", "we", "our", and "us" refer to Pocket Dial.

"You" refers to any visitor, customer or user of our website.

2. Using Our Website

By using our website, you agree that you will:

Use the website only for lawful purposes.
Provide accurate and complete information when placing an order.
Not attempt to interfere with the operation or security of the website.
Not copy, reproduce or exploit any part of the website without our written permission.

We reserve the right to suspend or restrict access to users who misuse our website.

3. Products

We aim to display our products as accurately as possible.

However, due to differences in screen settings, lighting and manufacturing processes, colours and finishes may vary slightly from the images shown on our website.

Because our products are made to order, small variations between products may occur.

4. Pricing

All prices are shown in the currency displayed on the website and include VAT where applicable.

We reserve the right to change prices at any time without notice.

If a pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

5. Orders

Once an order is placed, production may begin shortly afterwards.

As our products are made specifically for each customer, orders cannot always be cancelled once production has started.

You are responsible for ensuring:

Your selected phone model is correct.
Your shipping address is accurate.
Your contact information is up to date.

6. Shipping

Delivery times provided on our website are estimates only.

Pocket Dial is not responsible for delays caused by:

Postal services
Customs processing
Severe weather
Industrial action
Events outside our reasonable control

For further information, please refer to our Shipping Policy.

7. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Use.

Please read it before making a purchase.

8. Intellectual Property

All content on this website, including but not limited to:

Pocket Dial branding
Logos
Product designs
Images
Graphics
Videos
Product descriptions
Website design
Text

is owned by or licensed to Pocket Dial and is protected by copyright, trademark and intellectual property laws.

You may not copy, reproduce, distribute or use our content without our prior written permission.

9. User Content

If you submit reviews, photographs, videos or other content to Pocket Dial, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and display that content for marketing, promotional and business purposes.

You confirm that you own the rights to any content you submit.

10. Promotions & Discount Codes

Discount codes:

Cannot be exchanged for cash.
May only be used once unless stated otherwise.
Cannot normally be combined with other offers.
May be withdrawn or amended at any time.

Pocket Dial reserves the right to cancel promotions where misuse or fraud is suspected.

11. Limitation of Liability

To the fullest extent permitted by law, Pocket Dial shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms limits liability where it cannot legally be excluded, including liability for fraud or death or personal injury caused by negligence.