Privacy policy
Last updated: 13 August 2026
This Privacy Policy explains how Victoria Wakelin, trading as Pocket Dial (“Pocket Dial”, “we”, “us” or “our”), collects, uses, shares and protects your personal information when you visit pocketdial.net, contact us, create an account or place an order.
WHO WE ARE
Pocket Dial is the controller responsible for your personal information.
Controller: Victoria Wakelin trading as Pocket Dial
Address: 20 Water Rail Road, Worksop, Nottinghamshire, S81 9FZ, United Kingdom
Email: support@pocketdial.net
Website: https://pocketdial.net
PERSONAL INFORMATION WE COLLECT
Depending on how you use our store, we may collect:
• Contact information, such as your name, email address, telephone number, billing address and delivery address.
• Order information, such as the products you purchase, order history, delivery details, returns and customer-service records.
• Payment information. Payments are processed by Shopify and the payment provider you select. Pocket Dial does not receive or store your full payment-card number.
• Account information, if you create a customer account.
• Communications, including messages, enquiries, reviews and other information you choose to send us.
• Technical and usage information, such as your IP address, device and browser information, cookie identifiers, pages viewed and interactions with the store.
• Marketing preferences, including whether you have agreed to receive promotional communications.
HOW WE COLLECT INFORMATION
We collect information:
• directly from you when you place an order, create an account, contact us or otherwise provide information;
• automatically when you visit or use our website; and
• from service providers involved in operating our store, processing payments, fulfilling orders, delivering parcels, preventing fraud and measuring store performance.
HOW AND WHY WE USE YOUR INFORMATION
Under UK data-protection law, we must have a lawful basis for using your personal information. We may use your information:
• To process and deliver orders, take payment, provide order updates and handle returns or customer support. This is necessary to perform our contract with you.
• To maintain tax, accounting and transaction records and comply with our legal obligations.
• To secure our store, prevent fraud, troubleshoot problems, improve our products and website, and protect our legal rights. We do this where necessary for our legitimate interests and where those interests are not overridden by your rights.
• To send marketing communications or use non-essential cookies where you have given consent and consent is required.
• For another purpose you request or that we clearly explain when collecting your information.
HOW WE SHARE PERSONAL INFORMATION
We may share the information reasonably necessary to operate our business with:
• Shopify, which hosts and operates our online store and supports checkout, payments, security and store analytics.
• Printful, our fulfilment supplier, which receives the order and delivery information required to manufacture, pack and dispatch made-to-order products.
• Payment processors, fraud-prevention providers, delivery carriers and postal services.
• Website, analytics, advertising, marketing, email, IT and customer-support providers we use to operate and improve our business.
• Professional advisers, insurers, regulators, courts, law-enforcement agencies or other authorities where required by law or necessary to protect our rights.
• A buyer, investor or successor if all or part of our business is sold, reorganised or transferred, subject to appropriate safeguards.
Shopify and Printful may also process personal information under their own privacy policies and legal obligations.
COOKIES, ANALYTICS AND ADVERTISING
Our website uses essential cookies needed for functions such as security, checkout and remembering your choices.
With your consent where required, we may also use analytics, personalisation and advertising cookies to understand how visitors use our store and to measure or tailor marketing.
You can manage non-essential cookies through the cookie controls displayed on our website and through your browser settings. Blocking some cookies may affect how parts of the store work.
MARKETING COMMUNICATIONS
If you have agreed to receive marketing emails, you can unsubscribe at any time by using the unsubscribe link contained in the message or by contacting us at support@pocketdial.net.
Withdrawing consent does not affect processing carried out before consent was withdrawn.
INTERNATIONAL TRANSFERS
Some service providers may process personal information outside the United Kingdom.
Where an international transfer is subject to UK data-protection law, we use or rely upon an appropriate lawful transfer mechanism and safeguards where required. These may include UK adequacy regulations or approved contractual protections.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
This may include fulfilling orders, providing customer support, maintaining business and tax records, resolving disputes, preventing fraud and complying with legal obligations.
Retention periods vary according to the type of information and the reason it is held. We securely delete or anonymise personal information when it is no longer required.
SECURITY
We use reasonable administrative, technical and organisational measures designed to protect your personal information.
No online system is completely secure, so we cannot guarantee absolute security. Please protect your account details and contact us if you believe your account or personal information has been compromised.
YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances, UK data-protection law may give you the right to:
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information.
• Ask us to restrict how your information is used.
• Object to certain processing, including direct marketing.
• Receive certain information in a portable format.
• Withdraw consent at any time where we rely on consent.
• Complain to the UK Information Commissioner’s Office.
To exercise your rights, email support@pocketdial.net. We may need to verify your identity before responding.
You can learn more about your rights or submit a complaint to the Information Commissioner’s Office at:
https://ico.org.uk/make-a-complaint/
CHILDREN
Our store is not intended for children, and we do not knowingly collect personal information from children who are not legally able to provide it.
If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices, technology or legal obligations.
We will publish the revised version on this page and update the date at the top. Where required, we will provide additional notice.
CONTACT US
If you have questions about this Privacy Policy or how we use your personal information, contact:
Victoria Wakelin trading as Pocket Dial
20 Water Rail Road
Worksop
Nottinghamshire
S81 9FZ
United Kingdom
Email: support@pocketdial.net
Website: https://pocketdial.net